FAQ
❓ Frequently Asked Questions
🕒 How long does shipping take?
We work with multiple fulfillment partners, so shipping times vary by product type:
Chess Equipment & Supplies (from our wholesale warehouse):
Usually ships within 1–2 business days
U.S. delivery: 2–5 business days
Canada delivery: 5–10 business days
Made-to-Order Items (like apparel, mugs, and custom designs):
Production time: 2–7 business days
U.S. delivery: 3–7 business days after fulfillment
Canada delivery: 5–10 business days after fulfillment
You’ll receive a tracking number as soon as your order ships.
📦 Do you accept returns?
For chess equipment and wholesale-stocked items: Returns are accepted within 30 days if unused, in new condition, and in original packaging. Customer is responsible for return shipping costs unless the item was defective or sent in error.
For made-to-order products: Since these are custom-printed just for you, returns and exchanges are only offered for misprints, damage, or manufacturing defects.
If there’s an issue with your order, email support@blunders2brilliance.com within 30 days and include your order number and a clear photo of the problem. See our full Return Policy for details.
🎯 What if I ordered the wrong size?
Please double-check the sizing chart before placing your order — especially for apparel. Since made-to-order products are printed on demand, we can’t offer size exchanges unless there’s a manufacturing issue.
✉️ Can I change or cancel my order?
Orders begin processing shortly after they’re placed. If you need to make a change, email support@blunders2brilliance.com within 12 hours and we’ll do our best to help — but no guarantees after that point.
💳 What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay at checkout.
🔥 Do you offer digital products too?
Yes — we’re building a growing library of downloadable chess resources, from training guides to printable decor. These are delivered instantly after purchase and are non-refundable.
🧠 What does “Blunders 2 Brilliance” mean?
It’s a mindset. Chess and life both have messy moments — but through learning, creativity, and a little humility, those mistakes become masterpieces. This brand is about growth, both on and off the board.
🛠️ What if something goes wrong?
Email support@blunders2brilliance.com with your order number, description of the problem, and a photo if applicable. You’ll receive a response within 1–2 business days.